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Setting up Access4 Phone Extension

  • Log into SASBOSS
  • Customers > All Customers > Select the user
  • End-points > Select an extension number that is not in use
  • Click on Create Service > main, type = endpoint with no DID number (for extension only)
  • Enter the number of extensions to be added (1), > activate extension numbers
  • User ID = username and domain makes up their email address
  • Service Pack = Executive User
  • Add-on = Soft Phone with CISCO Webex (no extra charge)
  • Timezone, and enter the extension chosen
  • if they have a physical device, click Use Device Inventory (speak to Fred) to factory reset the phone and confirmed that the device is not in use. 
  • Enter the user's personal details and the same email address as entered above
  • Tick deliver voicemail to this email address (by default)
  • leave Phone No. (defaults to main office no.)
  • mobile and fax can be left blank
  • Click Create
  • Generate a password, Note down the generated password to send to the user via secure one-time link
  • for most clients, the service pack will just be executive user with soft phone and cisco webex.
  • Press Submit
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