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Setting up a New Teams Phone User

Log into https://admin.microsoft.com/AdminPortal/Home#/homepage

  • Users > Active Users > Select the User
  • Licenses & Apps > Ensure they have "Microsoft Teams Phone Standard" Ticked
  • Account > Manage Groups > SASBOSS UCaaS Group

Log into https://www.sasboss.com.au/

Austunnel example: 

  • Customers > All Customers > Select the User
  • Teams Users > Create Service > Select main group > "MS Teams User" Type > Submit
  • Provisioning Process > Automated > Next
  • Tick both authentication boxes > Next
  • User should appear in this list if given both previous (group + license)
    • Select an appropriate new service (correct country code etc.)
    • extension will fill automatically
    • Service Pack "Microsoft Teams Enhanced User"
    • Next
  • Hybrid Devices leave as default > Finish
  • Allow replication time, email will be received once provisioning is complete

Momentum software solutions example: (Admin Centre license/group steps are the same)

  • Customers > All Customers > Select the User
  • SIP Channels > Select the appropriate channel under Service Ref ID
  • MS Teams Settings > Manage Channel Teams Users
  • Scroll to the bottom for provisioning process
  • Select Automated and untick unnecessary, and configure phone details. 

Return to Admin Centre

  • Users > Manage Users > Select the User
  • They should now have a phone number under the associated account
  • If they are already logged into teams, get them to log out and log back in 
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