Interview Cheat Sheet
1. Scope
Who is affected?
2. Impact
How severe is it?
3. Change
What changed recently?
4. Authentication
How do they login?
5. Connectivity
Can they reach the service?
6. Service Health
Is the service actually running?
7. Evidence
What do logs show?
8. Fix
Implement one change at a time.
9. Verify
Confirm restoration.
10. Document
Record root cause and resolution.