Scenario 1: User Cannot Log into M365

A user calls saying they cannot access outlook, teams or sharepoint. They receive a login error

• What is the error message?
• Is anyone else impacted?
• Did you recently change your password?
• Where are you connecting from?
• Is this the first time you have seen this error? when did it start?
• When was the last time you were able to successfully log in? Have you returned from a break?