Interview Cheat Sheet

Scope: Who is affected?
Impact: How severe is it?
Change: What changed recently?
Authentication: How do they login?
Connectivity: Can they reach the service?
Service Health: Is the service actually running?
Evidence: What do logs show?
Fix: Implement one change at a time.
Verify: Confirm restoration.
Document: Record root cause and resolution.
Scenario 1: User unable to log into Microsoft 365
What is the error message?
Is anyone else impacted?
Did you recently change your password?
Where are you connecting from?
Is this the first time you have seen this error? when did it start?
When was the last time you were able to successfully log in? Have you returned from a break?